Reckner Healthcare

Panel Perspectives: The Impact of COVID-19

Cindy CluettMay 5, 2020September 10, 2020Uncategorizedpanel, physician market research, telehealth

We recently surveyed 1000+ Healthcare Professionals to find out how their practices have changed since the onset of COVID-19.

Here’s the full infographic. And here are some of the highpoints:

Patient Interactions

As expected, prior to the pandemic the vast majority of patient interactions were conducted in person. Today, that number has been reduced by more than half with patient interactions by phone and video increasing 7x and 15x respectively to be about equal in prevalence.

Behind the Scenes on Quant Research

Cindy CluettApril 14, 2020July 2, 2020Uncategorizedquantitative research

by Dawn Brown, Project Manager

Did you ever take a behind-the-scenes tour of a movie set, entertainment park, zoo or aquarium? The best part is often learning how things get done – the magic that makes it all happen.

Well, quant research is nowhere near as exciting as a Disney tour, but here’s our behind-the-scenes view of what happens when you partner with us for your quant recruiting and fieldwork:

Operations Update

Cindy CluettMarch 18, 2020Uncategorized

We are operating as usual.

In response to the COVID-19 pandemic, we have taken the following steps:

1. Our staff has transitioned to working remotely until further notice.
2. We have worked with our clients and rescheduled or reworked all in-person testing.

With the exception of in-person research, we do not anticipate any disruption in service to our clients or our respondents.

At Reckner, we have always supported flexible work arrangements, and our systems are built to securely support both on-premise and off-premise work.

We hope that you and yours are safe and well.

Introducing Admin Access for Long Term Care Facilities & Ambulatory Surgery Centers

Cindy CluettFebruary 23, 2020Uncategorizedambulatory surgery centers, hospital administration, long term care facilities

Hospitals. Surgery Centers. Long Term Care. . .The life sciences industry is changing, and conducting market research with administrators in these practice settings is increasingly critical in understanding the pharma and medical device marketplace.

Through extensive panel outreach efforts, our Administration and Leadership Panel has expanded to include more than 260,000 administrator across these settings:

150,000+ Hospital Administrators
12,000+ Surgery Center Executives
90,000+ Long Term Care Decision Makers (i.e., Home Health, Skilled Nursing, Assisted Living, and Memory Care)

And, our panel targeting capabilities enables us to identify decision-makers in many job titles, across virtually every department and area of responsibility:

Administration
Finance
Information Technology
Nursing
Operations
Pharmacy
Purchasing

Please contact us to learn more.

Introducing Reckner’s Respondent Sustainability^SM

Cindy CluettJanuary 15, 2020February 23, 2020Uncategorizedpanel, respondent, sustainability

As we prepare for a new decade of healthcare recruiting, we continually ask ourselves “how can we positively impact the future of healthcare MR?”

For us, the answer lies in Respondent Sustainability^SM.

Similar to environmental sustainability which emphasizes the importance of taking steps now to reverse negative consequences in the future, Reckner’s Respondent Sustainability^SM is about the long-term health of our research community. We believe that by taking care of our panelists today, they will continue to participate in and take care of your studies in the future.

Feasibility: Avoiding the Perils of Over Promising & Under Delivering

Cindy CluettJanuary 7, 2020February 23, 2020Uncategorized

by Susan Phillippe, Director

Feasibility in healthcare recruiting is a promise. Whether it’s qual or quant research, feasibility is the first commitment we make to a client, and it’s the one that sets the foundation for the project. If we say a project is feasible, then that means we are committed to seeing it through to the end – no getting 70 completes out of a 100 and then telling the client they are on their own for the other 30. An accurate feasibility assessment ensures that we do not over promise and under deliver.

In addition to getting an accurate view of the project, a feasibility discussion can be useful even before you submit a proposal to a client. In fact, we’re happy to consult and be a sounding board at the study concept stage. We’ll provide insights, such as sharing what we’ve done in that space previously, to help direct your client conversations, proposals and study designs.

Once you’re ready for the formal feasibility estimate, we’ll ask questions and possibly ask for a little more time:

Cool Recruits: Snake Bites

Cindy CluettDecember 4, 2019Uncategorizedemergency room physician, icu physician, qualitative research, quantitative research, toxicologist

While all of the studies we recruit for are important, some are just plain cool too!

Our latest cool recruits: Snake Bites/ Anti-venom:

6 toxicologists and ER healthcare professionals for a 45-minute phone interview

35 pharmacy directors and ICU & ER physicians for a 60-minute interview.

Very piercing!

The Power of Listening

Cindy CluettNovember 12, 2019February 23, 2020Uncategorizedquantitative research

by Kevin Rohm, Director of Sampling and Panel Services

During my “I know everything” teenage years, my mother would put me in place with her beloved quote “We have two ears and one mouth so that we can listen twice as much as we speak.” While I am many years removed from my mother’s sage advice, I was recently reminded about the power of listening.

We were struggling with a high number of partial completes on a study. Our client and our team got together to figure out what was happening. It was painful on both ends – our client needed the study finished fast and wanted more survey invites sent out. We knew the partial rate was way out of line but couldn’t figure out why.

The Recruiting Lessons I Learned from Running

Cindy CluettOctober 15, 2019February 23, 2020Uncategorizedqualitative research

by Michael Georgianna, Account Director

Hitting the pavement the other day, it occurred to me that training for a race is a bit like Qual recruiting. I can’t just get up on race day and start running; I have to train all year long. Qual recruiting is the same way. Our recruiters just don’t call physicians randomly, and physicians don’t just up and participate in qualitative research. We maintain positive relationships with our healthcare professionals consistently day in and day out, so they respond to our calls. Our recruiters and project managers are like the lean, weathered runners I see on the annual Broad Street Run. With an average tenure of 15+ years, our team has honed their craft through thousands of recruits.

We do “fast”

Cindy CluettOctober 9, 2019Uncategorizedhospital administration, nurses, purchasing directors, quantitative research

Three quick bullets on our quick recruiting:

77 hospital IT managers in 24 hours
100 critical care nurses in 24 hours
50 hospital Purchasing managers in 24 hours